![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
For those who are breathlessly following my struggles to get one ticket cancelled and another issued for the Heartland Squickfest, here's Round Two.
Got our credit card statement, the one the chargeback for the incorrect ticket should have been on, and it wasn't on there. Instead, there are TWO charges for a ticket via Airtran. So I printed out the statement, and first went to Airtran to see which ticket was the right ticket.
Once that was settled, I called CapitalOne. They said they didn't have anything about a chargeback, and I'd need to call AARP, since I booked the ticket through them. So I called AARP. They did some checking, and showed that the request for a chargeback was in the queue at Airtran, and I should call Airtran to see when they'd finish processing the chargeback.
Called Airtran, they said the chargeback had been processed already, and it had been sent to WWTE, WorldWide Travel Exchange, which is apparently the travel agency for AARP (even though they say they're "powered by Expedia!"), and I should call them. Airtran gave me WWTE's number, which I proceeded to call.
What is it with all these CSR places, that they have people who can barely speak English, and they all have shitty telephone connections? I got disconnected twice at WWTE twice, and finally spoke with some chick named Frederica, who was mouth breathing into her microphone. I asked her to move it away from her mouth, because I didn't want to have to shout over her nasal issue.
After much angst, "Excuse me? What did you say?", eye squinting and nosebridge pinching in frustration, finally found out that yes, WWTE has the chargeback, but for some unexplained reason they won't apply it to my credit card until CapitalOne contacts them and requests it. What? In essence they told me they wouldn't put the chargeback on my card until and unless I filed a dispute on the charge with CapitalOne. So I got the confirmation number for the original cancellation, and started to call CapitalOne back.
But then a major thunderstorm rolled in, and I needed to fix supper. So I took a break from the horrors of chasing down my money. Just called CapitalOne to lodge a dispute on the charge, which they cheerfully did. They also said, "Oh, they're giving you the runaround, aren't they?"
YES. That's exactly what they're doing.
I made doubly sure that the correct charge was being disputed (don't want to real ticket to disappear!), and hung up. I should get documentation of the dispute by Wednesday.
So the upshot is, don't use AARP/Expedia for travel unless you make absolutely CERTAIN SURE you haven't fat-fingered any of the reservation choices, or you're fucked. The prices and deals are great, but the hassle of changing something is so not worth it.
ETA: my credit card is through CapitalOne, not Citibank. Duh. So I've changed all those.
Got our credit card statement, the one the chargeback for the incorrect ticket should have been on, and it wasn't on there. Instead, there are TWO charges for a ticket via Airtran. So I printed out the statement, and first went to Airtran to see which ticket was the right ticket.
Once that was settled, I called CapitalOne. They said they didn't have anything about a chargeback, and I'd need to call AARP, since I booked the ticket through them. So I called AARP. They did some checking, and showed that the request for a chargeback was in the queue at Airtran, and I should call Airtran to see when they'd finish processing the chargeback.
Called Airtran, they said the chargeback had been processed already, and it had been sent to WWTE, WorldWide Travel Exchange, which is apparently the travel agency for AARP (even though they say they're "powered by Expedia!"), and I should call them. Airtran gave me WWTE's number, which I proceeded to call.
What is it with all these CSR places, that they have people who can barely speak English, and they all have shitty telephone connections? I got disconnected twice at WWTE twice, and finally spoke with some chick named Frederica, who was mouth breathing into her microphone. I asked her to move it away from her mouth, because I didn't want to have to shout over her nasal issue.
After much angst, "Excuse me? What did you say?", eye squinting and nosebridge pinching in frustration, finally found out that yes, WWTE has the chargeback, but for some unexplained reason they won't apply it to my credit card until CapitalOne contacts them and requests it. What? In essence they told me they wouldn't put the chargeback on my card until and unless I filed a dispute on the charge with CapitalOne. So I got the confirmation number for the original cancellation, and started to call CapitalOne back.
But then a major thunderstorm rolled in, and I needed to fix supper. So I took a break from the horrors of chasing down my money. Just called CapitalOne to lodge a dispute on the charge, which they cheerfully did. They also said, "Oh, they're giving you the runaround, aren't they?"
YES. That's exactly what they're doing.
I made doubly sure that the correct charge was being disputed (don't want to real ticket to disappear!), and hung up. I should get documentation of the dispute by Wednesday.
So the upshot is, don't use AARP/Expedia for travel unless you make absolutely CERTAIN SURE you haven't fat-fingered any of the reservation choices, or you're fucked. The prices and deals are great, but the hassle of changing something is so not worth it.
ETA: my credit card is through CapitalOne, not Citibank. Duh. So I've changed all those.
