Fucking goddamn customer service
4/26/10 06:55 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
wobblerlorriI booked my flight to Chicago via AARP travel services, got a really good price (it pays to be older than dirt). $247.60. But like a goober I picked the wrong departure flight, which would have had me arriving in Chicago at midnight on June 4.
No.
So I looked at the information for changing the itinerary, which said to look for a different flight, note the information, and call their customer service to "easily make changes".
Right.
I did all that, got some foreign chick and a really sucky phone connection. Managed to get the reservation cancelled, but then we got disconnected before she set up the new one. So I called back, got some other foreign chick but a good phone connection.
I explained what happened, and thought we could proceed from where we left off. First she couldn't find my old itinerary -- understandable, but then she started asking me if I was sure I'd made the reservation. This ticked me off a bit. Well, more than a bit. Finally got her to understand that yes, I'd made the reservation, yes, it was ME who made it, yes, I was sure, and again explained to her that the reservation was cancelled just a few minutes before.
Finally she understood. So now it was time to make the new reservation. I kept telling her I had the flight numbers I wanted, but she insisted on going through the entire searching for your flight rigamarole. I kept telling her I wanted Airtran, on June 4, but she kept finding these other flights. Finally she caught on that I wanted fucking AIRTRAN. Then we got to repeat the whole exercise for the return flight on June 6.
So now, after 45 minutes, we've got a corrected reservation: Departure from ATL on June 4 at 12:47 pm, arrival at MDW at 1:40 pm, Airtran flight 26. Return on June 6 from MDW at 1:48 pm, arrival at ATL at 4:37 pm, Airtran flight 23.
Then paying for it. Another 15 minute exercise in frustration. This woman was numerically illiterate -- she didn't know that September is 09, that June is 06, and she kept transposing the numbers on my credit card and on the security number. FINALLY it's input and the computer takes it -- hopefully it's my number, it might be someone else's card and security code. At least the quoted price is correct.
So I'll be at the Heartland Squickfest! Yay!
No.
So I looked at the information for changing the itinerary, which said to look for a different flight, note the information, and call their customer service to "easily make changes".
Right.
I did all that, got some foreign chick and a really sucky phone connection. Managed to get the reservation cancelled, but then we got disconnected before she set up the new one. So I called back, got some other foreign chick but a good phone connection.
I explained what happened, and thought we could proceed from where we left off. First she couldn't find my old itinerary -- understandable, but then she started asking me if I was sure I'd made the reservation. This ticked me off a bit. Well, more than a bit. Finally got her to understand that yes, I'd made the reservation, yes, it was ME who made it, yes, I was sure, and again explained to her that the reservation was cancelled just a few minutes before.
Finally she understood. So now it was time to make the new reservation. I kept telling her I had the flight numbers I wanted, but she insisted on going through the entire searching for your flight rigamarole. I kept telling her I wanted Airtran, on June 4, but she kept finding these other flights. Finally she caught on that I wanted fucking AIRTRAN. Then we got to repeat the whole exercise for the return flight on June 6.
So now, after 45 minutes, we've got a corrected reservation: Departure from ATL on June 4 at 12:47 pm, arrival at MDW at 1:40 pm, Airtran flight 26. Return on June 6 from MDW at 1:48 pm, arrival at ATL at 4:37 pm, Airtran flight 23.
Then paying for it. Another 15 minute exercise in frustration. This woman was numerically illiterate -- she didn't know that September is 09, that June is 06, and she kept transposing the numbers on my credit card and on the security number. FINALLY it's input and the computer takes it -- hopefully it's my number, it might be someone else's card and security code. At least the quoted price is correct.
So I'll be at the Heartland Squickfest! Yay!
